Outage in Syncro
Ticket Custom Fields change to blank values when editing tickets
Resolved Minor
April 23, 2026 - Started 4 days ago
- Lasted about 20 hours
Incident Report
Summary AI Generated
Syncro experienced an issue where ticket custom fields would appear blank when editing existing tickets, causing previous field values to be permanently overwritten with blank data if the ticket was saved while in this state. The problem affected the ticket editing functionality and data integrity for custom fields. The issue was resolved after 20.4 hours with custom fields now populating correctly on the ticket edit screen.
We are currently investigating reports where Ticket Custom Fields may appear as blank when an existing ticket is opened in the Edit view. Because values are cleared when editing, if a ticket is saved while these fields appear blank, the previous values will be overwritten with blank values.
Our engineering team is working to identify the root cause and a resolution. We will provide further updates as more information becomes available.
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Latest Updates ( sorted recent to last )
4 days ago - at 04/24/2026 01:58AM
Ticket Custom Fields are populating on the ticket edit screen as expected. We will continue to monitor to ensure stability.
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