Outage in Syncro
Tickets index failing to load for some accounts
Resolved Minor
June 09, 2026 - Started 2 days ago
- Lasted 43 minutes
Incident Report
Summary AI Generated
The Syncro tickets index failed to load for some accounts, displaying a "Failed to retrieve data collection" error message. The service disruption lasted 43 minutes and was classified as a minor incident. The issue was identified and resolved for the affected accounts, with additional preventive measures being implemented.
The tickets index is failing to load for some accounts with the error ‘Failed to retrieve data collection’. We’re currently investigating the cause.
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Latest Updates ( sorted recent to last )
2 days ago - at 06/09/2026 05:10PM
We have identified the issue and resolved it for many affected accounts. We are actively working on a fix to prevent this from occurring again.
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