Outage in SysAid

SysAid Service Disruption

Resolved Minor
September 18, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating a few reports, which include issues updating and creating new SRs, the overall slowness of the System, notes not sent to end-users from the SR forms, and a broken SR queue that does not display anything.
Components affected
SysAid INST04US SysAid INST64US
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/18/2024 11:16AM

This issue has been resolved.

MONITORING 3 months ago - at 09/18/2024 09:24AM

We are currently monitoring a fix for this issue.

INVESTIGATING 3 months ago - at 09/18/2024 07:53AM

We are currently investigating a few reports, which include issues updating and creating new SRs, the overall slowness of the System, notes not sent to end-users from the SR forms, and a broken SR queue that does not display anything.

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