Outage in Tableau
Tableau Service Disruption
Resolved Major
March 07, 2025 - Started 11 months ago
- Lasted about 2 hours
Incident Report
There’s a service disruption impacting Tableau Cloud. Tableau engineers are currently working on a solution to resolve user impact. During a service disruption, end users can’t access the service. We thank you for your patience. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Components affected
Tableau 10AYPD Tableau 10AZPD Tableau PDUEAA Tableau PDUEBA Tableau UE1PD Tableau UW2BPDNeed to monitor Tableau outages?
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Latest Updates ( sorted recent to last )
UPDATE
11 months ago - at 03/07/2025 05:20PM
We have identified a potential trigger and implemented a configuration change at 17:08 UTC to mitigate the impact. We will continue to monitor the environment to ensure the impact does not return.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
11 months ago - at 03/07/2025 04:25PM
We are continuing to investigate what triggered this incident for impacted PODs in the US region. Customers may still be intermittently experiencing login failures; however, many customers are able to successfully log in upon retrying.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
11 months ago - at 03/07/2025 03:53PM
We’re investigating a service disruption intermittently impacting customers in the USA regions. Affected customers are unable to sign in to Tableau Cloud services and are receiving a 504 error. Retries have been found to be successful for customers and can be used as a workaround.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
IMPACTTYPEINCREASE
11 months ago - at 03/07/2025 03:51PM
We have observed that the impact has increased and is now disrupted. We have amended the posting to reflect this and highlighted the approximate timings of this transition.
INVESTIGATINGPOTENTIALCAUSE
11 months ago - at 03/07/2025 03:23PM
We are investigating a potential cause of the issue where customers are experiencing intermittent sign in errors on US pods
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