Outage in Tackle.io

Issue with AWS Offer Creation in Tackle for Salesforce

Resolved Major
September 11, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue that is preventing users from creating AWS Marketplace offers through our Tackle for Salesforce integration. Offer creation through the main Tackle Platform is unaffected and continues to function normally. We will provide another update as soon as more information is available.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/12/2025 01:36AM

This incident has been resolved, and the service has been restored.

IDENTIFIED about 1 month ago - at 09/12/2025 01:09AM

We have identified the root cause of the issue preventing AWS Offer creation in Salesforce and are actively working on a resolution. We expect to have this resolved within the next 30 minutes.

The workaround of creating offers directly in the Tackle Platform remains available.

INVESTIGATING about 1 month ago - at 09/12/2025 01:05AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/12/2025 12:43AM

We are currently investigating an issue that is preventing users from creating AWS Marketplace offers through our Tackle for Salesforce integration.

Offer creation through the main Tackle Platform is unaffected and continues to function normally. We will provide another update as soon as more information is available.

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