Outage in Tailscale
Billing issues on plan upgrade
Resolved Minor
April 09, 2026 - Started 10 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Tailscale experienced a billing issue where users upgrading from legacy plans to new pricing plans received larger than expected bills. The problem affected the admin console billing system but did not impact plan features or functionality. The issue was resolved within 2.1 hours with a fix deployed and affected invoices being voided.
We are investigating reports of users receiving larger than expected bills when upgrading from a legacy plan to a new pricing plan. There is no impact to plan features, and we are working to identify the problem and correct the affected invoices. If you believe you have been billed incorrectly, please contact support "contact support": https://tailscale.com/contact/support?type=billing and let us know.
Components affected
Tailscale Admin console (login.tailscale.com)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
10 days ago - at 04/09/2026 02:46PM
We have confirmed that the fix is working. We are continuing to void impacted invoices.
MONITORING
10 days ago - at 04/09/2026 02:13PM
We believe that we have rolled out a fix and are monitoring the situation. We are in the process of voiding the relevant invoices.
IDENTIFIED
10 days ago - at 04/09/2026 12:55PM
We have identified the problem and are rolling out a fix.
INVESTIGATING
10 days ago - at 04/09/2026 12:48PM
We are investigating reports of users receiving larger than expected bills when upgrading from a legacy plan to a new pricing plan. There is no impact to plan features, and we are working to identify the problem and correct the affected invoices. If you believe you have been billed incorrectly, please contact support "contact support": https://tailscale.com/contact/support?type=billing and let us know.
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