Outage in Take Blip

builder unavailability

Resolved Major
May 03, 2022 - Started over 3 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We now have one of our cloud databases unavailable, this database is responsible for smart contact interactions.
Components affected
Take Blip Bot Builder Take Blip Bot Builder Take Blip Core
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/03/2022 12:15PM

The environment has been restored

IDENTIFIED over 3 years ago - at 05/03/2022 11:31AM

Cloud provider communicated that patch completion will take longer than initially estimated. Expected 09:10 completion.

IDENTIFIED over 3 years ago - at 05/03/2022 10:53AM

We corrected the classification of incident to Major, starting at 04:30 AM, and the impacted components

IDENTIFIED over 3 years ago - at 05/03/2022 10:44AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 05/03/2022 10:31AM

An issue has been identified with the database infrastructure resource managed by our cloud provider. A patch has already been applied, and the estimated recovery time is 30 minutes.

INVESTIGATING over 3 years ago - at 05/03/2022 08:56AM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 05/03/2022 08:54AM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 05/03/2022 08:49AM

We now have one of our cloud databases unavailable, this database is responsible for smart contact interactions.

Latest Take Blip outages

Conversational Flow [Low Performace] - about 1 month ago
Blip Desk & Growth [Low performance] - about 2 months ago
Blip Desk [Degradation] - 2 months ago
Desk & BlipChat [Degradation] - 2 months ago
Blip Portal [Low performance] - 2 months ago

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