Outage in Tango Card

Incident preventing redemption of some rewards.

Resolved Minor
April 07, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are actively investigating an incident which prevents recipients from redeeming rewards for a small number of products.
Components affected
Tango Card Item

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/08/2023 12:59AM

This incident has been resolved.

MONITORING over 2 years ago - at 04/08/2023 12:11AM

We have fixed the affected items, and will continue to monitor and carry out corrective actions to prevent later recurrence.

IDENTIFIED over 2 years ago - at 04/07/2023 11:11PM

We are working on corrective actions to make the affected Reward Link products redeemable.

INVESTIGATING over 2 years ago - at 04/07/2023 10:21PM

We are actively investigating an incident which prevents recipients from redeeming rewards for a small number of products.

Latest Tango Card outages

Giftcard: Amazon - Currencies: USD, Mexico, and Canada are not issuing - 7 days ago
Multiple orders being deferred - 19 days ago
Portal log-in issues - 20 days ago
Disbursement Link Issues - about 1 month ago
Tango Portal - Left-hand navigation menu - about 2 months ago

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