Outage in Tango Card

Supplier infrastructure issue identified resulting in slow orders, failed orders

Resolved Major
March 17, 2025 - Started 10 months ago - Lasted 23 minutes
Official incident page

Incident Report

Some orders placed through Tango's API and Tango portal are flowing through slower than usual and some are timing out resulting in order failures.
Components affected
Tango Card RaaS API v2 - Production Tango Card Rewards Genius - Production

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Latest Updates ( sorted recent to last )
INVESTIGATING 10 months ago - at 03/17/2025 05:10PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 03/17/2025 05:10PM

Some orders placed through Tango's API and Tango portal are flowing through slower than usual and some are timing out resulting in order failures.

Latest Tango Card outages

Engineering is investigating a potential partial outage related to our payment processing provider. - 26 days ago
Incorrect Currency Conversion for Global Choice products - 26 days ago
Tango Portal Text OTP failing - about 1 month ago
Global choice link exchange rates are in error - about 1 month ago
Some customers experiencing issues with funding - about 2 months ago

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