Outage in Tango Card

User access level not displaying correctly

Resolved Minor

May 14, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

Tango portal is currently displaying user Access Level incorrectly. In Team Settings, a user’s Access Level is displayed as “Organization Access” even if they have access to only selected groups or accounts. This is a display issue only. Access Level has not been changed or impacted for any users. We are working on a resolution and anticipate releasing it later today.

Components affected

Tango Card Rewards Genius - Production

Trusted by 1000+ teams

Need to monitor Tango Card outages?

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.

Ready to take control?

Start Free Trial

No credit card required

Set up in 2 minutes

14-day free trial

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/14/2025 07:45PM

This issue has been resolved.

IDENTIFIED 11 months ago - at 05/14/2025 06:34PM

Tango portal is currently displaying user Access Level incorrectly. In Team Settings, a user’s Access Level is displayed as “Organization Access” even if they have access to only selected groups or accounts.

This is a display issue only. Access Level has not been changed or impacted for any users. We are working on a resolution and anticipate releasing it later today.

Latest Tango Card outages

Customers experiencing Supplier Issues - about 1 month ago

Receiving 422 error codes when placing orders - about 2 months ago

Tango API credentials are not visible in the Portal for users with custom roles - about 2 months ago

Tango Portal Login Issues - about 2 months ago

Engineering is investigating a potential partial outage related to our payment processing provider. - 4 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook