Outage in Tango Card

Multiple orders being deferred

Resolved Minor
October 08, 2025 - Started about 2 months ago - Lasted about 23 hours
Official incident page

Incident Report

We are currently investigating an issue where multiple orders are being set to a deferred status.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/09/2025 04:35PM

We have observed deferred emails (whether from orders, user invite emails, email MFA codes, etc.) successfully deliver around 8:30PM PST last night.

MONITORING about 2 months ago - at 10/08/2025 05:52PM

We are continuing to monitor.

IDENTIFIED about 2 months ago - at 10/08/2025 05:49PM

We have observed that these deferred orders all seem to be related to the Microsoft Outlook email client (which is in a degraded state currently).

INVESTIGATING about 2 months ago - at 10/08/2025 05:11PM

We are currently investigating an issue where multiple orders are being set to a deferred status.

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