Outage in Tango Card

Starting Saturday morning, credit carding and ACH fundings are failing.

Resolved Major

November 17, 2025 - Started 2 months ago - Lasted 1 day
Official incident page

Incident Report

We are actively investigating this.

Components affected

Tango Card RaaS API v2 - Production Tango Card RaaS API v2 - Sandbox Tango Card Reward Link - Production Tango Card Reward Link - Sandbox

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/18/2025 07:27PM

This has been resolved now.

MONITORING 2 months ago - at 11/17/2025 11:09PM

The issue is fixed, and we are monitoring the fix.

If you are experiencing any issues at this point, try to remove and re-add the payment method and try again.

IDENTIFIED 2 months ago - at 11/17/2025 08:15PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 11/17/2025 08:15PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 11/17/2025 06:38PM

The issue has been identified and is related to our vendor, who is currently working on a resolution.

INVESTIGATING 2 months ago - at 11/17/2025 04:45PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 11/17/2025 04:43PM

We are actively investigating this.

Latest Tango Card outages

Engineering is investigating a potential partial outage related to our payment processing provider. - about 1 month ago

Incorrect Currency Conversion for Global Choice products - about 1 month ago

Tango Portal Text OTP failing - about 2 months ago

Global choice link exchange rates are in error - about 2 months ago

Some customers experiencing issues with funding - 2 months ago

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