Customers experiencing Supplier Issues

This was a supplier issue and not a Tango platform issue

The issue is partially resolved. Customers should now be able to order and send rewards successfully.
Recipients of rewards that were ordered during the degraded performance period might encounter problems when attempting to redeem them. We are working to resolve this issue so that recipients can redeem these rewards.

Some customers are experiencing failures with our suppliers, and this is impacting that ability to send and redeem rewards. 
Engineering teams are engaged and actively investigating the root cause and solution.
We will provide updates as more information becomes available and apologize for any inconvenience this may cause.