Outage in Tango Card

Notice of Maintenance

Resolved Minor
December 15, 2021 - Started almost 3 years ago - Lasted 3 months
Official incident page

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Outage Details

Dear Partner, Tango Card will be performing maintenance on our order search functionality in response to a recently released AWS urgent hotfix. This may intermittently impact order history searches in Rewards Genius and RaaS. Time Window Start: Tuesday 12/14/2021 5:00 PM PDT End: Wednesday 12/15/2021 12:00 AM PDT Maintenance Description: We will be applying an urgent patch released by AWS Downtime Behavior: During the maintenance period you may experience the following system behaviors: - Order history searches returning no data If you experience this error during the Time Window, please try again after the maintenance window has ended. If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team. Best Regards, The Account Team @ Tango Card
Latest Updates ( sorted recent to last )
INVESTIGATING almost 3 years ago - at 12/15/2021 05:56AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 12/15/2021 12:29AM

Dear Partner,

Tango Card will be performing maintenance on our order search functionality in response to a recently released AWS urgent hotfix. This may intermittently impact order history searches in Rewards Genius and RaaS.

Time Window
Start: Tuesday 12/14/2021 5:00 PM PDT
End: Wednesday 12/15/2021 12:00 AM PDT

Maintenance Description:
We will be applying an urgent patch released by AWS

Downtime Behavior:
During the maintenance period you may experience the following system behaviors:
- Order history searches returning no data

If you experience this error during the Time Window, please try again after the maintenance window has ended.

If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.

Best Regards,
The Account Team @ Tango Card

Latest Tango Card outages

ACH funding via Tango Portal - about 1 month ago
Global Choice Link is NOT doing currency conversion - about 2 months ago
Reported issues with saml SSO and Bulk orders - 2 months ago
Tango Portal Login Issues - 4 months ago
Users without Organization access are unable to fund their accounts. They get the following warning message - “Funding limit of $NaN reached. To request a limit increase reach out to funding@tangocard.com“ - 4 months ago

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