Outage in TapClicks

Google Ads API Error Affecting VIDEO Data View

Resolved Minor
August 16, 2024 - Started 5 months ago - Lasted 3 days
Official incident page

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Outage Details

Issue: We are currently experiencing an issue due to an error with the Google Ads API. This error specifically affects the retrieval of data for the VIDEO data view. Impact: The error impacts all accounts connected to Google Ads API. While this issue is preventing the retrieval of new data for the VIDEO data view, please be assured that all previously stored historical data within TapClicks remains intact and unaffected. ETA: Resolution time is dependent on the provider (Google). We are closely monitoring the situation and will provide updates as more information becomes available. Next Steps: We are actively tracking this issue and have engaged with Google Ads API support. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
Components affected
TapClicks TapAnalytics/TapReports
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/19/2024 03:20PM

Google has made updates on their end over the weekend and API calls have been completed for TapClicks Customers connected to Google Ads.

IDENTIFIED 5 months ago - at 08/16/2024 04:02PM

Issue:
We are currently experiencing an issue due to an error with the Google Ads API. This error specifically affects the retrieval of data for the VIDEO data view.

Impact:
The error impacts all accounts connected to Google Ads API. While this issue is preventing the retrieval of new data for the VIDEO data view, please be assured that all previously stored historical data within TapClicks remains intact and unaffected.

ETA:
Resolution time is dependent on the provider (Google). We are closely monitoring the situation and will provide updates as more information becomes available.

Next Steps:
We are actively tracking this issue and have engaged with Google Ads API support.

We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.

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