Outage in TapClicks

Simpli.fi data delays for some customers

Resolved Minor

June 05, 2025 - Started 8 months ago - Lasted 8 days
Official incident page

Incident Report

A subset of our customers connected to Simpli.fi are experiencing data delays due to a technical issue on our end. Impacted customers can see this by looking at "Connections with issues to be investigated by TapClicks" on the main tab of their Data Load Status dashboard and have received notifications via email already if they have configured these on the Notifications tab of the Data Load Status dashboard. Our team is actively working on resolving the issue and we will provide updates as they become available. We apologize for the inconvenience.

Components affected

TapClicks TapAnalytics/TapReports

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 06/13/2025 03:31PM

This incident has been resolved.

INVESTIGATING 8 months ago - at 06/05/2025 02:04PM

A subset of our customers connected to Simpli.fi are experiencing data delays due to a technical issue on our end. Impacted customers can see this by looking at "Connections with issues to be investigated by TapClicks" on the main tab of their Data Load Status dashboard and have received notifications via email already if they have configured these on the Notifications tab of the Data Load Status dashboard.

Our team is actively working on resolving the issue and we will provide updates as they become available.

We apologize for the inconvenience.

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