Outage in Tavus

Temporary Video Generation Outage

Resolved Minor

December 18, 2025 - Started about 2 months ago - Lasted 6 minutes
Official incident page

Incident Report

We are currently experiencing a temporary outage impacting video generation. The issue is related to an underlying infrastructure change by one of our third-party compute providers, which caused model files required for face tracking to become unavailable on newly provisioned machines. What we’re doing: -Actively working with the provider to resolve the storage mount issue -Verifying model availability across all video generation workers -Monitoring recovery and validating successful predictions We’ll provide another update as soon as service recovery is confirmed.

Components affected

Tavus Replica Video Service

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/18/2025 09:57PM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 12/18/2025 09:54PM

We are currently experiencing a temporary outage impacting video generation. The issue is related to an underlying infrastructure change by one of our third-party compute providers, which caused model files required for face tracking to become unavailable on newly provisioned machines.

What we’re doing:
-Actively working with the provider to resolve the storage mount issue
-Verifying model availability across all video generation workers
-Monitoring recovery and validating successful predictions

We’ll provide another update as soon as service recovery is confirmed.

Latest Tavus outages

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Conversations are seeing delayed initiation - 22 days ago

Some conversations not initiating due to webRTC issue - 24 days ago

Some conversations not initiating - about 1 month ago

Increased wait times for replica to join conversations - about 1 month ago

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