This incident has been resolved.
We are currently experiencing a temporary outage impacting video generation. The issue is related to an underlying infrastructure change by one of our third-party compute providers, which caused model files required for face tracking to become unavailable on newly provisioned machines.
What we’re doing:
-Actively working with the provider to resolve the storage mount issue
-Verifying model availability across all video generation workers
-Monitoring recovery and validating successful predictions
We’ll provide another update as soon as service recovery is confirmed.
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