Outage in Tavus
Replica Join Failures for New Replicas
Resolved MinorIncident Report
Summary AI Generated
Newly created replicas failed to join Conversational Video Interface (CVI) conversations for approximately 1.8 hours due to an issue with downstream provider Cartesia, while existing replicas remained unaffected. Only a limited subset of conversations using newly trained replicas experienced join failures. A fix was deployed and the incident was fully resolved on June 17, 2026.
We have identified an issue where newly created replicas are failing to join CVI conversations. Existing replicas are unaffected. This issue is caused by a problem with a downstream provider, who has been notified and is actively working on a resolution. We will provide further updates as the situation develops.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/17/2026 03:11PM
A fix has been deployed and this incident is now resolved. A very limited subset of conversations using newly trained replicas were affected by join failures. We identified the root cause and do not expect any further impact.
IDENTIFIED
2 days ago - at 06/17/2026 01:22PM
We have identified an issue where newly created replicas are failing to join CVI conversations. Existing replicas are unaffected. This issue is caused by a problem with a downstream provider, who has been notified and is actively working on a resolution. We will provide further updates as the situation develops.
Latest Tavus outages
Some conversations not starting - about 1 month ago
Degraded Performance Across Multiple Services - about 2 months ago
Increased error rates with perception models - about 2 months ago
Intermittent Call Connection Issues - 2 months ago
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