Outage in Tavus
Some conversations are fail to start
Resolved MajorIncident Report
Summary AI Generated
A 19-minute outage on Tavus's Conversational Video Interface caused some conversations to fail to start, affecting only those configured to use Cartesia as their TTS provider. The root cause was an upstream outage at Cartesia, Tavus's TTS provider. Service was fully restored once Cartesia resolved their incident.
We are currently investigating the issue
Components affected
Tavus Conversational Video InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/29/2026 10:29PM
Cartesia has restored service, and conversations configured to use Cartesia for TTS are starting successfully again.
IDENTIFIED
9 days ago - at 07/29/2026 10:25PM
We are working with Cartesia to restore service
INVESTIGATING
9 days ago - at 07/29/2026 10:23PM
We have identified the issue. An outage affecting our upstream TTS provider, Cartesia, is causing some conversations using Cartesia as the default TTS to fail to start.
Only conversations configured to use Cartesia for TTS are affected. Cartesia is working on resolving this issue, and we're continuing to monitor.
https://status.cartesia.ai/incidents/01KYQZ97RPSZBJRPEQGVGJANZP
INVESTIGATING
9 days ago - at 07/29/2026 10:14PM
We are currently investigating the issue
Latest Tavus outages
Intermittent Response Issues with Cartesia TTS - 2 days ago
Some Conversations Failing to Start - 4 days ago
Cartesia Incident - 7 days ago
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