Outage in TCP Software

Service Provider Degradation

Resolved Minor
August 21, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing service degradation and elevated error rates impacting multiple services. This is due to a reported issue with our web application firewall provider. We apologize for any disruption this may be causing to your workflow. We will provide our next update as new information becomes available.
Components affected
TCP Software PHR7.tcplusondemand.com TCP Software Prod05.tcplusondemand.com TCP Software Prod14.tcplusondemand.com TCP Software PHR2.tcplusondemand.com TCP Software Group12.tcplusondemand.com TCP Software Prod27.tcplusondemand.com TCP Software Group2.tcplusondemand.com TCP Software Prod21.tcplusondemand.com TCP Software Prod35.tcplusondemand.com TCP Software Prod25.tcplusondemand.com TCP Software Prod31.tcplusondemand.com TCP Software Prod20.tcplusondemand.com TCP Software Prod19.tcplusondemand.com TCP Software PHR6.tcplusondemand.com TCP Software Prod36.tcplusondemand.com TCP Software Group10.tcplusondemand.com TCP Software Prod16.tcplusondemand.com TCP Software Group1.tcplusondemand.com TCP Software Prod02.tcplusondemand.com TCP Software Prod18.tcplusondemand.com TCP Software Prod28.tcplusondemand.com TCP Software Prod24.tcplusondemand.com TCP Software Prod17.tcplusondemand.com TCP Software Group5.tcplusondemand.com TCP Software Prod32.tcplusondemand.com TCP Software Prod40.tcplusondemand.com TCP Software Prod30.tcplusondemand.com TCP Software PHR5.tcplusondemand.com TCP Software Prod34.tcplusondemand.com TCP Software Prod42.tcplusondemand.com TCP Software Group10-2.tcplusondemand.com TCP Software Prod33.tcplusondemand.com TCP Software Prod12.tcplusondemand.com TCP Software Prod26.tcplusondemand.com TCP Software Prod23.tcplusondemand.com TCP Software Prod09.tcplusondemand.com TCP Software PHR1.tcplusondemand.com TCP Software PHR3.tcplusondemand.com TCP Software Prod22.tcplusondemand.com TCP Software Prod06.tcplusondemand.com TCP Software Group3.tcplusondemand.com TCP Software InstaSub Substitute Management TCP Software PHR4.tcplusondemand.com TCP Software Prod01.tcplusondemand.com TCP Software Group4.tcplusondemand.com TCP Software Prod10.tcplusondemand.com TCP Software Prod15.tcplusondemand.com TCP Software Prod39.tcplusondemand.com TCP Software Prod13.tcplusondemand.com TCP Software Prod08.tcplusondemand.com TCP Software Prod07.tcplusondemand.com TCP Software Prod37.tcplusondemand.com TCP Software PHR8.tcplusondemand.com TCP Software Prod03.tcplusondemand.com TCP Software PHR9.tcplusondemand.com TCP Software Prod11.tcplusondemand.com TCP Software ScheduleAnywhere Scheduling TCP Software Prod29.tcplusondemand.com TCP Software Prod04.tcplusondemand.com TCP Software Aladtec Scheduling
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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/21/2025 08:09PM

This incident has been resolved.

MONITORING about 2 months ago - at 08/21/2025 07:46PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 08/21/2025 06:35PM

Our Web Application Firewall provider has identified the issue and is working to implement a fix.

INVESTIGATING about 2 months ago - at 08/21/2025 06:07PM

We are currently experiencing service degradation and elevated error rates impacting multiple services. This is due to a reported issue with our web application firewall provider.

We apologize for any disruption this may be causing to your workflow. We will provide our next update as new information becomes available.

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