Partial Platform Outage

This incident has been resolved

We're monitoring an issue that impacted some schools and students who could not utilize some features on our paid plans.
Timeline of events:
-12 pm EST, impacted schools reported issues accessing certain features tied to paid plans. Issues prevented access for both the school owner and students.
~2 pm EST, student facing access was restored for all schools
~4 pm EST, school facing access was restored for all schools

Update: Student purchasing and access is restored. Creator permissions are partially restored and the team is investigating remaining mismatches between plan features and access within the admin portal.

Update - We're working to resolve the ongoing incident

We're investigating outages across our platform resulting in loss of plan features and user role permissions. This impacts both creators and students. We'll update as we identify and fix the problem.

We are currently seeing partial or complete outages throughout out platformWe're investigating outages across our platform resulting in loss of plan features and user role permissions. This impacts both creators and students. We'll update as we identify and fix the problem.

Users with custom roles may experience issues loading school admin or courses