Outage in Teachable
Incorrect fees on some transactions
Minor
May 15, 2025 - Started about 10 hours ago
Official incident page
Official incident page
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Outage Details
We've investigating an issue causing incorrect fees to apply to student transactions between Tuesday, May 13 and Thursday, May 15. This appears to impact schools on Pro and Legacy plans. All impacted transactions will be identified and have incorrect fees refunded.
Latest Updates ( sorted recent to last )
MONITORING
about 8 hours ago - at 05/15/2025 06:09PM
We've identified the root cause and have applied a fix. We're monitoring to ensure that fees are being applied correctly as a result.
INVESTIGATING
about 10 hours ago - at 05/15/2025 04:20PM
We've investigating an issue causing incorrect fees to apply to student transactions between Tuesday, May 13 and Thursday, May 15. This appears to impact schools on Pro and Legacy plans. All impacted transactions will be identified and have incorrect fees refunded.
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