Outage in Teaching Strategies

Platform Degraded Performance - SmartTeach

Resolved Major
August 27, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

The SmartTeach platform is currently experiencing degraded performance. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
Components affected
Teaching Strategies The Hub Teaching Strategies Report Area Teaching Strategies Family Area Teaching Strategies Tadpoles Teaching Strategies ReadyRosie Teaching Strategies FarFaria Teaching Strategies Technical Support Teaching Strategies Support Portal Teaching Strategies Library Area Teaching Strategies Teach Area Teaching Strategies Assess Area Teaching Strategies Develop Area Teaching Strategies Quorum Teaching Strategies Administration Area

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/27/2024 07:58PM

The degraded performance issue in SmartTeach has been resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.

MONITORING about 1 year ago - at 08/27/2024 07:19PM

We have provided a fix for the degraded performance affecting the SmartTeach platform. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.

IDENTIFIED about 1 year ago - at 08/27/2024 06:54PM

We have identified the issue causing the degraded performance and our team is working on a solution to resolve as soon as possible. We will continue to post updates as soon as a fix is applied.

INVESTIGATING about 1 year ago - at 08/27/2024 05:42PM

The SmartTeach platform is currently experiencing degraded performance. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

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