Outage in Teaching Strategies
SmartTeach Performance Degradation
Resolved MinorIncident Report
Summary AI Generated
Teaching Strategies experienced a 45-hour performance degradation affecting SmartTeach across all major platform areas, including Assess, Teach, Report, Family, Library, Develop, Administration, ReadyRosie, The Hub, Quorum, Tadpoles, and support services. The issue was caused by a downstream provider problem, with a fix implemented on September 2nd followed by a brief recurrence requiring additional monitoring on September 3rd. The incident was fully resolved on September 4th after system performance returned to normal levels.
Some customers are experiencing issues with SmartTeach. This is due to an issue with a down stream provider. We will provide more information as soon as possible.
Components affected
Teaching Strategies Assess Area Teaching Strategies Family Area Teaching Strategies Report Area Teaching Strategies ReadyRosie Teaching Strategies The Hub Teaching Strategies Quorum Teaching Strategies Administration Area Teaching Strategies Library Area Teaching Strategies Teach Area Teaching Strategies Technical Support Teaching Strategies Tadpoles Teaching Strategies Support Portal Teaching Strategies Develop AreaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 09/04/2026 02:53PM
This incident has been resolved.
MONITORING
about 24 hours ago - at 09/03/2026 07:46PM
We are continuing to monitor for any further issues.
MONITORING
1 day ago - at 09/03/2026 07:26PM
System performance has returned to normal levels, we are continuing to monitor.
MONITORING
1 day ago - at 09/03/2026 07:07PM
System performance has returned to normal levels.
INVESTIGATING
1 day ago - at 09/03/2026 05:23PM
Some customers are experiencing issues with SmartTeach. We are investigating and will provide more information as soon as possible.
MONITORING
2 days ago - at 09/02/2026 07:00PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 09/02/2026 05:31PM
Some customers are experiencing issues with SmartTeach. This is due to an issue with a down stream provider. We will provide more information as soon as possible.
Latest Teaching Strategies outages
SmartTeach Performance Degradation - 3 days ago
Data Processing Delays - Admin Reports - 9 days ago
Platform Issue - Reports - 16 days ago
ReadyRosie Admin Dashboard access and current-year data - 24 days ago
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