Outage in Tealium

Disruption to services in US East

Resolved Minor
October 20, 2025 - Started 26 days ago - Lasted 1 day

Incident Report

We have been notified of an ongoing incident at one of our cloud service providers. This has resulted in disruption to services in our US East region. We are working closely with the provider and will provide updates as we receive them.
Components affected
Tealium Server-Side Data Access and Storage Tealium Cloud Regions Tealium Server-Side Data Collection and Processing Tealium Server-Side Machine Learning Tealium User Interface Tealium APIs

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Latest Updates ( sorted recent to last )
26 days ago - at 10/20/2025 08:13AM

We have been notified of an ongoing incident at one of our cloud service providers. This has resulted in disruption to services in our US East region. We are working closely with the provider and will provide updates as we receive them.

26 days ago - at 10/20/2025 11:06AM

We are observing a recovery in services and components in US East.

26 days ago - at 10/20/2025 01:43PM

Components are continuing to recover in US East. Some database clusters are running automated diagnostics checks which is taking some time. As a result, we are still operating in a degraded performance state within the region.

26 days ago - at 10/20/2025 08:27PM

As of about 12:15PM (PST) we are seeing additional recovery and processing of backlogs.

26 days ago - at 10/20/2025 09:37PM

We are still seeing additional recovery and processing of backlogs.

25 days ago - at 10/21/2025 01:37AM

We are still observing recovery and backfill remains in progress.

25 days ago - at 10/21/2025 04:02AM

ServerSide publishing is continuing to display signs of recovery. Data Insights, AudienceDB, and EventDB are still backfilling at this time. All other services have fully recovered.

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