Outage in Tealium

Disruption to services in US East

Resolved Minor

October 20, 2025 - Started 3 months ago - Lasted 1 day

Incident Report

We have been notified of an ongoing incident at one of our cloud service providers. This has resulted in disruption to services in our US East region. We are working closely with the provider and will provide updates as we receive them.

Components affected

Tealium User Interface Tealium APIs Tealium Cloud Regions Tealium Server-Side Data Collection and Processing Tealium Server-Side Data Access and Storage Tealium Server-Side Machine Learning

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Latest Updates ( sorted recent to last )

3 months ago - at 10/20/2025 08:13AM

3 months ago - at 10/20/2025 11:06AM

We are observing a recovery in services and components in US East.

3 months ago - at 10/20/2025 01:43PM

Components are continuing to recover in US East. Some database clusters are running automated diagnostics checks which is taking some time. As a result, we are still operating in a degraded performance state within the region.

3 months ago - at 10/20/2025 08:27PM

As of about 12:15PM (PST) we are seeing additional recovery and processing of backlogs.

3 months ago - at 10/20/2025 09:37PM

We are still seeing additional recovery and processing of backlogs.

3 months ago - at 10/21/2025 01:37AM

We are still observing recovery and backfill remains in progress.

3 months ago - at 10/21/2025 04:02AM

ServerSide publishing is continuing to display signs of recovery. Data Insights, AudienceDB, and EventDB are still backfilling at this time. All other services have fully recovered.

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