Disruptions to Services in Dubai

We have been notified of an ongoing incident at one of our cloud service providers. This has resulted in disruption to services in our Dubai region. We are working closely with the provider and will provide updates as we receive them.

Engineers have deployed mitigation steps and are observing signs of recovery.

Our cloud service provider is still working on full recovery. We will provide more updates as we receive them. In the meantime, our engineers are continuing to apply mitigation steps to limit impact.

Engineers have restored impacted services and completed processing of backlogs. We will provide further updates as they become available from our cloud service provider.

Engineers have been alerted that the incident has reoccured and are working with the cloud provider to resolve the situation

Engineers have identified issues with cross-region traffic hitting the Dubai server side collect endpoint and are applying mitigation steps to limit impact.

We've applied mitigation steps to address cross region impact and will continue to monitor.

The most recent updates from our cloud provider regarding the situation in Dubai continue to recommend switching services to alternative regions where possible. Their current focus is on restoring access to backup and migration services, which suggests that a full recovery may still be some time away.

We have attempted to contact all impacted customers in the region, and in most cases have already made the necessary changes to move data processing to an alternative region. If you are using the Dubai region and have not received instructions for migrating, please contact your Customer Success Manager (CSM), who will be able to assist with the process.

Mitigation steps for cross-region traffic to the Dubai server-side collect endpoint remain in place, and we are observing stable performance.