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Outage in TeamDynamix

AWS notification delay for outbound communications

Resolved Minor
October 20, 2025 - Started 7 months ago - Lasted about 18 hours
Official incident page

Incident Report

Beginning at around 11:30AM TeamDynamix began to experience latency with our Support ticket outbound email notifications due to the ongoing Amazon AWS outages. This issue is delaying the delivery of outbound notifications when customers submit support tickets or when TeamDynamix personnel respond to items from within our environment which should relay a notification to any customer via emial. We'll provide an update as soon as the AWS outage has been confirmed as resolved or when we see the message delivery delay resolved.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/21/2025 12:28PM

AWS services returned to normal for us by around 3:30 PM ET yesterday. This issue resolved as of that time.

MONITORING 7 months ago - at 10/20/2025 07:01PM

At this time we have successfully processed through all backlogged outbound notifications that had queued for delivery. We will continue to monitor the AWS incident until they resolve all remaining latency issues.

INVESTIGATING 7 months ago - at 10/20/2025 06:24PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 10/20/2025 06:11PM

Beginning at around 11:30AM TeamDynamix began to experience latency with our Support ticket outbound email notifications due to the ongoing Amazon AWS outages. This issue is delaying the delivery of outbound notifications when customers submit support tickets or when TeamDynamix personnel respond to items from within our environment which should relay a notification to any customer via emial. We'll provide an update as soon as the AWS outage has been confirmed as resolved or when we see the message delivery delay resolved.

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