Outage in TeamSnap

AWS Outage Impacting Performance

Resolved Major
October 20, 2025 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing platform loading and performance issues due to an ongoing AWS (Amazon Web Services) outage affecting multiple systems. Our team is actively monitoring the situation with our service provider and working to mitigate any customer impact. We will continue to share updates here as soon as more information becomes available. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/20/2025 09:34PM

AWS has reported that services have returned to normal operations and are continuing to make progress toward pre-event performance levels across all Availability Zones. They are currently working through a backlog of queued events, which is expected to be fully processed shortly. Our platform performance has stabilized and we'll continue to monitor closely to ensure full recovery.

Thank you for your patience throughout this outage.

MONITORING 2 days ago - at 10/20/2025 07:35PM

AWS has shared that they are observing continued recovery across all services, including improved performance and successful instance launches. Some customers may still experience intermittent errors or slow loading as residual network connectivity issues are addressed.

While we’ve seen some improvement, our platform is still experiencing intermittent loading and performance issues as a result of this AWS outage.

We are actively monitoring the situation with our service provider and will continue to share updates here as more information becomes available. Thank you for your continued patience as this outage is resolved.

IDENTIFIED 2 days ago - at 10/20/2025 06:18PM

We are currently experiencing platform loading and performance issues due to an ongoing AWS (Amazon Web Services) outage affecting multiple systems.

Our team is actively monitoring the situation with our service provider and working to mitigate any customer impact.

We will continue to share updates here as soon as more information becomes available.

Thank you for your patience and understanding.

INVESTIGATING 2 days ago - at 10/20/2025 06:15PM

We are currently experiencing platform loading and performance issues due to an ongoing AWS (Amazon Web Services) outage affecting multiple systems.

Our team is actively monitoring the situation with our service provider and working to mitigate any customer impact.

We will continue to share updates here as soon as more information becomes available.

Thank you for your patience and understanding.

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