Outage in TeamViewer
DEX Platform West Europe (WEU1)
Resolved MinorIncident Report
Summary AI Generated
**TeamViewer DEX Platform – West Europe (WEU1) Incident Summary** A 3.1-hour incident affected customers hosted in the West Europe (WEU1) environment, where devices were not appearing as expected within the DEX platform. TeamViewer's engineering team identified the root cause and resolved the issue by upgrading the West Europe region to version 26.10.
We are currently investigating an issue impacting customers hosted in our West Europe (WEU1) environment, where devices may not appear as expected within the platform. Our engineering teams have identified the source of the issue and are actively working towards remediation. We understand the impact this may have on your operations and are treating this as a high-priority incident. We will provide further updates as soon as more information becomes available
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/05/2026 05:24PM
This issue is now resolved. To resolve the issue West Europe region has been upgraded to 26.10
INVESTIGATING
2 days ago - at 10/05/2026 02:18PM
We are currently investigating an issue impacting customers hosted in our West Europe (WEU1) environment, where devices may not appear as expected within the platform. Our engineering teams have identified the source of the issue and are actively working towards remediation. We understand the impact this may have on your operations and are treating this as a high-priority incident. We will provide further updates as soon as more information becomes available
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