Outage in Teamwork

Unexpected Teamwork Desk & Chat disruption in the US region

Resolved Major
August 14, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an unexpected infrastructure issue affecting users of Teamwork Desk & Teamwork Chat in the US region.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 08/14/2025 05:42PM

This incident has been resolved.

MONITORING 5 days ago - at 08/14/2025 05:12PM

We identified the root cause and deployed a mitigation fix. We are now monitoring to ensure services restore fully for all customers affected.

INVESTIGATING 5 days ago - at 08/14/2025 04:40PM

We are currently investigating an unexpected infrastructure issue affecting users of Teamwork Desk & Teamwork Chat in the US region.

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