Outage in Tebex

Elevated declined payments

Resolved Minor
November 21, 2025 - Started about 1 month ago - Lasted about 17 hours
Official incident page

Incident Report

We are aware of an increase in declined payments affecting some customers due to a downstream issue with one of our card acquirers. The issue has been escalated to the relevant third party, and we are working closely with them to resolve it. We will provide further updates as soon as more information becomes available.
Components affected
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