Outage in technologywithin
Office Ru0026D Intergration Issues
Resolved Major
June 04, 2025 - Started 11 months ago
- Lasted about 5 hours
Incident Report
We're aware of an issue affecting twiindata customers who make use of our OfficeRnD integration.A recent unannounced update to OfficeRnD has caused twiindata to only see a subset of customers at a site, thereby causing some customers to lose internet access.Our development team are working closely with OfficeRnD on a fix for this issue. Work is well underway and further updates will follow as soon as possible.
Components affected
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Latest Updates ( sorted recent to last )
INVESTIGATING
11 months ago - at 06/04/2025 08:46AM
We're aware of an issue affecting twiindata customers who make use of our OfficeRnD integration.A recent unannounced update to OfficeRnD has caused twiindata to only see a subset of customers at a site, thereby causing some customers to lose internet access.Our development team are working closely with OfficeRnD on a fix for this issue. Work is well underway and further updates will follow as soon as possible.
INVESTIGATING
11 months ago - at 06/04/2025 10:12AM
We are continuing to work on the intergration issue caused by Office Ru0026D's changes.We apologise there isn't a more informative update currently. Our team is working with the highest priority to rectify the surprise changes Office Ru0026D made without advising technologywithin.More information to follow.
IDENTIFIED
11 months ago - at 06/04/2025 12:51PM
We've identified the cause of the integration issues and a fix has been implemented.Once all automated and manual tests of the fix have passed we'll put the fix live. Hopefully this action should not take too long.
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