Outage in technologywithin

Leaseline providers outage

Resolved Major
November 04, 2025 - Started about 1 month ago - Lasted 5 days

Incident Report

We are still awaiting an update from the affected leased line supplier. Our monitoring indicates that the leased lines are currently stable and functioning as intended. If you are still experiencing issues, please get in touch with the support desk.

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Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 11/04/2025 04:35PM

We are still awaiting an update from the affected leased line supplier. Our monitoring indicates that the leased lines are currently stable and functioning as intended. If you are still experiencing issues, please get in touch with the support desk.

MONITORING about 1 month ago - at 11/04/2025 05:30PM

The support desk is now closed without any further updated from the leased line supplier.We will continue to monitor this incident out of hours but updates will be less frequent.

MONITORING about 1 month ago - at 11/04/2025 07:41PM

We are continuing to monitor the situation into the evening. Service appears to be stable, but the provider hasn't supplied any additional updates prior to the most recent drop.

MONITORING about 1 month ago - at 11/04/2025 08:45PM

No drops have been spotted in the last hour. We are still eagarly awaiting an update from the provider.

INVESTIGATING about 1 month ago - at 11/04/2025 11:31AM

We are investigating issues across different leaseline providers. As soon as we have any more information, we will pass on an update.We apologise for any inconvenience this has caused

MONITORING about 1 month ago - at 11/05/2025 08:39AM

Good morning, we are still awaiting an update from the provider. Leaselines have remained stable throughout the evening. We will continue to monitor this throughout the day. If you are still experiencing issues, please get in contact with the support desk.

MONITORING about 1 month ago - at 11/04/2025 11:50AM

This looks like the leaselines are now back up and working. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800.

MONITORING about 1 month ago - at 11/04/2025 10:06PM

We are still awaiting full confirmation of resolution from our provider but have witnessed no drops in service for the remainder of the evening. We will be chasing an update with the provider first thing tomorrow morning.

MONITORING about 1 month ago - at 11/05/2025 09:17AM

We have received a response from the provider. They are seeing stability on their side but are continuing to monitor these issues we faced yesterday. The provider is putting measures in place to prevent this from recuring in the future. Thank you for your patience during this time.

MONITORING about 1 month ago - at 11/05/2025 10:30AM

We are continuing to monitor this and looks stable so far this morning. We are pushing the provider for an update.Thank you for your patience during this time.

INVESTIGATING about 1 month ago - at 11/04/2025 12:12PM

Looks like some leaselines have dropped again. We are investigating this issue and are awaiting an update from the provider to why this has happened again. We apologise for the inconvenience this caused.

MONITORING about 1 month ago - at 11/05/2025 11:12AM

The provider have given some feedback in their current stance. They have that overnight they were able to defend against other attacks successfully. However they can't confirm full resolution of the issue and are unlikely to do so for the time being.technologywithin will leave this incident open, but won't be chasing the provider for further updates, nor updating the status page until relevant information is given or the situation changes.We greatly apologise to all customers affected by this issue and all their clients, on top of the inability to provide full confirmation of resultion after such a lengthy time.

MONITORING about 1 month ago - at 11/04/2025 12:58PM

This looks like the leaselines are now back up and working. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800.

MONITORING about 1 month ago - at 11/04/2025 02:04PM

We have spoken to the provider, and they have confirmed that normal service has resumed. We are going to continue to monitor this until this has been marked as resolved on their end because the provider can't guarantee that the issue will not recur.

INVESTIGATING about 1 month ago - at 11/04/2025 03:18PM

We can see that leaselines are affected again, we are investigating these issues and will have an update soon from the provider. We apologise for the inconvenience this has caused.

MONITORING about 1 month ago - at 11/04/2025 03:41PM

We can see that the leaselines are now back up. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800.

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