Outage in Tekla

Degredation Tekla Online Profile (ATC) and Tekla Online Licensing service

Resolved Minor
June 21, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing a degradation of the underlying service serving Tekla Online Profile (ATC), Tekla Online Licensing service and Tekla Account Service - our engineers are aware of the issue and are working on finding and resolving the problem. While the service is still up and running, requests are taking longer than desired. We apologize for any inconvenience

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/21/2024 10:16AM

We had a temporary issue in the underlying service serving Tekla Online Profile (ATC), Tekla Online Licensing service and Tekla Account Service.

We have determined that the incident is now fully resolved.
Thank you for your patience during the incident.

MONITORING over 1 year ago - at 06/21/2024 08:10AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 06/21/2024 08:01AM

A fix has been implemented and we are monitoring the situation

IDENTIFIED over 1 year ago - at 06/21/2024 07:55AM

We have identified a possible cause and are applying a potential remedy

INVESTIGATING over 1 year ago - at 06/21/2024 07:44AM

We are currently experiencing a degradation of the underlying service serving Tekla Online Profile (ATC), Tekla Online Licensing service and Tekla Account Service - our engineers are aware of the issue and are working on finding and resolving the problem.

While the service is still up and running, requests are taking longer than desired.

We apologize for any inconvenience

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