Outage in Telnyx

Support - Intercom Chat Unavailable on Mission Control Portal

Resolved Minor
July 05, 2022 - Started over 3 years ago - Lasted 7 minutes
Official incident page

Incident Report

Our support chat functionality, provided by Intercom, appears to experiencing issues at this time. We are actively investigating the cause and are monitoring their status page. Agents are unable to reply to existing chats and end-users will be unable to access their chat history or create new chats at this time.
Components affected
Telnyx Intercom Web Application

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 07/05/2022 11:46AM

We are seeing a partial return to our chat service and continue to monitor Intercom's status updates.

INVESTIGATING over 3 years ago - at 07/05/2022 11:41AM

Our support chat functionality, provided by Intercom, appears to experiencing issues at this time. We are actively investigating the cause and are monitoring their status page.

Agents are unable to reply to existing chats and end-users will be unable to access their chat history or create new chats at this time.

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