Outage in Telnyx

SIP Trunking - 403 Connection has no Outbound Profile assigned D38

Resolved Minor
August 11, 2022 - Started over 3 years ago - Lasted about 7 hours
Official incident page

Incident Report

We have received an increase in reports of customers noting the error: "403 Connection has no Outbound Profile assigned D38" when attempting to make outbound calls using our SIP Trunking service - even though outbound voice profiles are assigned to SIP Connections. So far it's believed to only be an issue when new outbound voice profiles are created. Existing outbound voice profiles do not exhibit this behaviour. The issue has been escalated to our telephony engineers and are investigating at this time.
Components affected
Telnyx Other Telephony Systems

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 08/11/2022 10:29PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 08/11/2022 04:45PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 08/11/2022 03:37PM

We have received an increase in reports of customers noting the error: "403 Connection has no Outbound Profile assigned D38" when attempting to make outbound calls using our SIP Trunking service - even though outbound voice profiles are assigned to SIP Connections.

So far it's believed to only be an issue when new outbound voice profiles are created. Existing outbound voice profiles do not exhibit this behaviour.

The issue has been escalated to our telephony engineers and are investigating at this time.

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