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A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have received an increase in reports of customers noting the error: "403 Connection has no Outbound Profile assigned D38" when attempting to make outbound calls using our SIP Trunking service - even though outbound voice profiles are assigned to SIP Connections.
So far it's believed to only be an issue when new outbound voice profiles are created. Existing outbound voice profiles do not exhibit this behaviour.
The issue has been escalated to our telephony engineers and are investigating at this time.
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