Outage in Telnyx

Messaging API Degregdation

Resolved Major
August 30, 2023 - Started about 2 years ago - Lasted 5 days
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Telnyx Messaging

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/04/2023 01:21PM

This incident has been resolved.

MONITORING about 2 years ago - at 09/01/2023 10:59AM

Engineers continue to monitor our messaging systems at this time and no further elevated error rates have been observed since the fix yesterday.

The root cause is still being reviewed but high level details indicate intermittent connectivity issues with our messaging systems in two different data centers in the USA which resulted in losing the ability to process messaging requests to our API's.

This status page will remain in a monitoring state until further updates are provided.

Thank you.

MONITORING about 2 years ago - at 08/31/2023 05:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 08/31/2023 03:44PM

The issue has been identified and a fix is being implemented by our infrastructure and messaging engineers.

INVESTIGATING about 2 years ago - at 08/31/2023 12:20PM

We are currently investigating this issue.

INVESTIGATING about 2 years ago - at 08/31/2023 12:01PM

We are currently investigating this issue related to the delivery of inbound messages over the v2 API and processing of delivery receipts.

MONITORING about 2 years ago - at 08/30/2023 07:08PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 08/30/2023 06:30PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 08/30/2023 05:54PM

We are currently investigating this issue.

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