Outage in Telnyx

Issues creating support tickets from Slack.

Resolved Minor

February 26, 2025 - Started 11 months ago - Lasted about 18 hours
Official incident page

Incident Report

Slack is currently having an incident that has degraded the performance of support ticket creations from slack. If you're having issues creating your tickets from slack, please email support to open the tickets.

Components affected

Telnyx Intercom Web Application

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 02/27/2025 03:21PM

This incident has been resolved.

IDENTIFIED 11 months ago - at 02/26/2025 10:16PM

This is related to the ongoing slack incident. Please be aware that this is also causing issues were our ticketing system is not correctly showing us updates from our customers or our updates are not being correctly sent to slack. If you feel like an issue on slack is being ignored, please opt for opening tickets through email.

INVESTIGATING 11 months ago - at 02/26/2025 09:33PM

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