Outage in Telnyx
Programmable Video service outage
Resolved Major
October 16, 2026 - Started 11 days ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
**Telnyx's Programmable Video service (video.telnyx.com) was fully unavailable for approximately 5.8 hours due to an infrastructure failure.** The outage required updates to the deployment process before the service could be migrated to replacement infrastructure. DNS was restored and video traffic resumed, though some users may experience lingering connection issues while cached DNS records expire, and a client token error identified during testing indicated full recovery was still being confirmed.
video.telnyx.com "video.telnyx.com": http://video.telnyx.com is currently unavailable. We have identified an issue affecting the infrastructure hosting the service and are working to restore it. Recovery requires updates to our deployment process, which are in progress.
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Latest Updates ( sorted recent to last )
MONITORING
11 days ago - at 10/16/2026 10:54PM
We have restored DNS responses for video.telnyx.com and deployed the service to replacement infrastructure. Successful client connections and video traffic have resumed, and we are monitoring recovery. Some customers may continue to experience connection failures for a few hours while cached DNS results expire. We are also investigating an error encountered during testing when requesting a client token; full recovery has not yet been confirmed.
IDENTIFIED
11 days ago - at 10/16/2026 06:21PM
video.telnyx.com "video.telnyx.com": http://video.telnyx.com is currently unavailable. We have identified an issue affecting the infrastructure hosting the service and are working to restore it. Recovery requires updates to our deployment process, which are in progress.
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