Outage in Temporal
Error fetching Schedules count
Resolved MinorIncident Report
Summary AI Generated
Temporal Cloud experienced an 18.4-hour incident where some customers encountered unauthorized errors when fetching Schedule counts, which caused the "Create Schedule" button to be hidden from the UI. The team deployed an initial fix to restore the button visibility while continuing to work on the underlying unauthorized errors. The incident was fully resolved with a complete fix that restored both the UI functionality and the schedules count API.
Some customers may experience unauthorized errors in fetching the count of Schedules, which causes the "Create Schedule" button to be hidden.
Visit https://cloud.temporal.io/namespaces/\.\/schedules/create if you need to create a Schedule via the UI
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 02/27/2026 10:40PM
The UI is working as expected now. We've deployed a fix, and the schedules count API is working as expected.
IDENTIFIED
4 days ago - at 02/27/2026 07:40PM
We've deployed a fix that makes the 'Create Schedule' button visible again. Users will still see 'Unauthorized' errors when fetching the schedule count, and we're actively working on that as well.
INVESTIGATING
4 days ago - at 02/27/2026 04:20AM
Error fetching Schedules count
Some customers may experience unauthorized errors in fetching the count of Schedules, which also causes the "Create Schedule" button to be hidden in Cloud UI.
Visit https://cloud.temporal.io/namespaces/namespace.account/schedules/create if you need to create a Schedule via the UI
INVESTIGATING
4 days ago - at 02/27/2026 04:19AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 02/27/2026 04:18AM
Some customers may experience unauthorized errors in fetching the count of Schedules, which causes the "Create Schedule" button to be hidden.
Visit https://cloud.temporal.io/namespaces/\.\/schedules/create if you need to create a Schedule via the UI
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