Outage in Tenable

Tenable Vulnerability Management: Scan Processing Delays in US-4A

Resolved Major
November 05, 2024 - Started about 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Tenable is extending the maintenance window for the US-4A site. We will provide periodic updates as the maintenance progresses. Please be aware that during this maintenance, access to the US-4A Tenable Vulnerability Management and Tenable One platform is currently unavailable for customers; scheduled scans will not run and scans may fail to complete. If you have scans scheduled for this time, please take action to reschedule.
Components affected
Tenable US-4A Tenable One
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/05/2024 10:33PM

The issue has been resolved. We are sorry for the disruption and inconvenience.

MONITORING about 2 months ago - at 11/05/2024 07:32PM

We are aware of and actively investigating delays that are impacting scan processing for certain users in US-4A. We will provide periodic updates as our engineers continue working on this issue.

MONITORING about 2 months ago - at 11/05/2024 07:29PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 11/05/2024 04:32PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 11/05/2024 03:40PM

Tenable continues to perform maintenance.

INVESTIGATING about 2 months ago - at 11/05/2024 01:17PM

Tenable is extending the maintenance window for the US-4A site. We will provide periodic updates as the maintenance progresses.

Please be aware that during this maintenance, access to the US-4A Tenable Vulnerability Management and Tenable One platform is currently unavailable for customers; scheduled scans will not run and scans may fail to complete. If you have scans scheduled for this time, please take action to reschedule.

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