Outage in Tenable
Vulcan Platform: Connector Normalization Failure (EU)
Resolved MajorIncident Report
Summary AI Generated
A connector normalization failure on the Vulcan Platform impacted EU-region customers for approximately 9 days, causing delays in data syncing. An initial fix was deployed but the issue recurred, requiring re-identification of the root cause and a second fix. The incident was fully resolved on September 24, 2026.
We are currently investigating an issue affecting data normalization for some EU-region customers, which may cause delays in data syncing; we are actively working on a resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/24/2026 12:01PM
This incident has been resolved.
MONITORING
14 days ago - at 09/23/2026 10:46AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
20 days ago - at 09/17/2026 01:37PM
Following our initial fix, we observed a recurrence of the issue during the monitoring phase. We have re-identified the root cause and our engineering team is actively preparing a new fix to address this. We will provide another update as soon as the secondary fix is ready for deployment.
MONITORING
22 days ago - at 09/15/2026 12:41PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
22 days ago - at 09/15/2026 07:09AM
We are currently investigating an issue affecting data normalization for some EU-region customers, which may cause delays in data syncing; we are actively working on a resolution.
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