Outage in Tenant Turner
CodeBox code generation outage
Resolved Major
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Outage Details
CodeBox, Inc. is currently experiencing a code generation error, thus Tenant Turner is unable to generate new one-time codes at this time. If a self-access CodeBox viewing was already scheduled before this outage, tenant leads should still be able to access the rental with their one-time code.
Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes.
CodeBox acknowledged the outage and is working to resolve the issue.
Components affected
Tenant Turner CodeBoxLatest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/12/2025 02:19PM
Yesterday we observed a marked improvement in the ability to generate codes and schedule viewings for CodeBox lockboxes, however a very small number of lockboxes did still experience issues. As yesterday evening all boxes were no longer experiencing errors.
Please contact support if you continue to notice disruptions in Self-Access viewings.
MONITORING
3 months ago - at 02/11/2025 02:42PM
At this time codes are being generated as expected, however we are awaiting official confirmation from CodeBox Inc. that the outage has been resolved.
IDENTIFIED
3 months ago - at 02/10/2025 07:29PM
CodeBox, Inc. is currently experiencing a code generation error, thus Tenant Turner is unable to generate new one-time codes at this time. If a self-access CodeBox viewing was already scheduled before this outage, tenant leads should still be able to access the rental with their one-time code.
Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes.
CodeBox acknowledged the outage and is working to resolve the issue.
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