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This incident has been resolved.
Our replacement switch is in service and all affected services should be restored at this time. If you have any further issues, please contact Teraswitch Support at support@teraswitch.com.
The failed switch has been replaced and is being finalized for production. We will provide an update once affected services are fully restored.
Teraswitch has identified a top-of-rack switch failure at our TYO1 site affecting a small subset of customers there. Services single homed to this switch are currently offline. We are working on an immediate replacement and will provide updates as more information becomes available.
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