Outage in Tessian EU

Slight Delay on a subset of Inbound Email CEP API Checks

Resolved Minor
December 12, 2025 - Started 11 days ago - Lasted about 2 hours

Incident Report

We are investigating an issue on our EU server where, for ~5% of inbound emails, CEP API checks take over 30 seconds to process. Impact: For 5% of inbound emails, it may take ~30 seconds for an email to be actioned if the check finds it to be Malicious or Suspicious, with less than 1% taking up to 180 seconds. The majority of emails (95%) continue to be checked and actioned within seconds. Proofpoint will continue to investigate and address. We will update again once we have a clear timeline to system performance returning to normal.

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Latest Updates ( sorted recent to last )
INVESTIGATING 11 days ago - at 12/12/2025 05:31PM

We are investigating an issue on our EU server where, for ~5% of inbound emails, CEP API checks take over 30 seconds to process.

Impact: For 5% of inbound emails, it may take ~30 seconds for an email to be actioned if the check finds it to be Malicious or Suspicious, with less than 1% taking up to 180 seconds.
The majority of emails (95%) continue to be checked and actioned within seconds.

Proofpoint will continue to investigate and address. We will update again once we have a clear timeline to system performance returning to normal.

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