Outage in Tessian EU
Issue with the Gateway journal servers.
Resolved Minor
May 27, 2026 - Started 10 days ago
- Lasted about 16 hours
Incident Report
Summary AI Generated
Tessian EU experienced a 16.5-hour issue with Gateway journal servers that prevented email journaling functionality while leaving inbound and outbound mail delivery unaffected. The problem impacted tenants in both EU and US regions, causing journaling queues to build up. A fix was identified and deployed, restoring journaling services for the majority of customers, though some tenants continued experiencing issues and queuing delays during recovery.
We are aware of an issue with the Gateway journal servers at the moment.
This problem is isolated to journaling and does not affect inbound or outbound mail delivery.
Our teams are currently investigating, and we will follow up as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
10 days ago - at 05/27/2026 12:51PM
A fix has now been applied in both EU and US regions. Journaling services are recovering.
A very small number of tenants in the EU and US are still experiencing issues and we continue to work on finding the cause for those tenants.
Journal emails are flowing again for the majority customers, but please bear in mind that some queuing for journaling may persist for affected tenants for a while.
This problem is limited to journaling only, and does not affect inbound or outbound mail delivery.
IDENTIFIED
10 days ago - at 05/27/2026 10:54AM
The cause of the problem with the Gateway journal servers has been identified and engineering is now rolling out a fix.
This problem is limited to journaling only, and does not affect inbound or outbound mail delivery.
We will follow up as soon as we have further information.
INVESTIGATING
10 days ago - at 05/27/2026 08:12AM
We are aware of an issue with the Gateway journal servers at the moment.
This problem is isolated to journaling and does not affect inbound or outbound mail delivery.
Our teams are currently investigating, and we will follow up as soon as we have more information.
Latest Tessian EU outages
Potential degradation in some features. - 2 days ago
Potential Gateway issue impacting mail delivery in EU - 15 days ago
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