Outage in Tessian US
Issue with the Gateway journal servers.
Resolved Minor
May 27, 2026 - Started 5 days ago
- Lasted about 17 hours
Incident Report
We are aware of an issue with the Gateway journal servers at the moment.
This problem is isolated to journaling and does not affect inbound or outbound mail delivery.
Our teams are currently investigating, and we will follow up as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 05/27/2026 12:52PM
A fix has now been applied in both EU and US regions. Journaling services are recovering.
A very small number of tenants in the EU and US are still experiencing issues and we continue to work on finding the cause for those tenants.
Journal emails are flowing again for the majority customers, but please bear in mind that some queuing for journaling may persist for affected tenants for a while.
This problem is limited to journaling only, and does not affect inbound or outbound mail delivery.
IDENTIFIED
5 days ago - at 05/27/2026 10:55AM
The cause of the problem with the Gateway journal servers has been identified and engineering is now rolling out a fix.
This problem is limited to journaling only, and does not affect inbound or outbound mail delivery.
We will follow up as soon as we have further information.
INVESTIGATING
5 days ago - at 05/27/2026 08:13AM
We are aware of an issue with the Gateway journal servers at the moment.
This problem is isolated to journaling and does not affect inbound or outbound mail delivery.
Our teams are currently investigating, and we will follow up as soon as we have more information.
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