Outage in Therefore Online
Degraded performance
Resolved Minor
September 16, 2026 - Started 7 days ago
- Lasted about 2 hours
Incident Report
We are currently experiencing performance issues that may cause slower response times. Our team is investigating, and we will provide updates as more information becomes available.
Components affected
Therefore Online Web Client Therefore Online Windows Client Therefore Online Mobile App – Therefore™ Go Therefore Online Workflow Therefore Online eSignature Therefore Online Email Sending Therefore Online MFP/MEAP App Therefore Online Content ConnectorTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
7 days ago - at 09/16/2026 12:10PM
We are currently experiencing performance issues that may cause slower response times. Our team is investigating, and we will provide updates as more information becomes available.
7 days ago - at 09/16/2026 02:14PM
Our investigation into the performance issues is ongoing.
At this time, we can confirm that the impact is not affecting all functionality equally. Customers may experience slow performance for certain operations, while other functions continue to operate as expected.
We have not yet identified the root cause and are continuing our investigation. We will share another update once we have more information.
Latest Therefore Online outages
Not possible connect to the system - 29 days ago
Content Connector Service issue - about 2 months ago
Not possible connect to the system - 3 months ago
Not possible connect to the system - 3 months ago
Document saving/retrieving and other actions may not work - 4 months ago
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