Outage in ThinkOn

TOR10 - Network Interruption

Resolved Major

April 04, 2026 - Started about 11 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue affecting access to our Critical Compute environment, which may impact connectivity to vCloud services. At this time, there is no indication that customer workloads are impacted. Our team is actively investigating and working to restore full functionality as quickly as possible. We understand the importance of these services and appreciate your patience while we resolve the issue. Further updates will be provided as more information becomes available. If you have any urgent concerns, please reach out to our support team.

Components affected

ThinkOn TOR10 Internet Connectivity ThinkOn TOR10 Virtual Compute ThinkOn OTT2 Virtual Compute

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Latest Updates ( sorted recent to last )

RESOLVED about 9 hours ago - at 04/04/2026 05:42PM

This incident has been resolved.

INVESTIGATING about 11 hours ago - at 04/04/2026 03:47PM

We are currently experiencing an issue affecting access to our Critical Compute environment, which may impact connectivity to vCloud services. At this time, there is no indication that customer workloads are impacted.
Our team is actively investigating and working to restore full functionality as quickly as possible. We understand the importance of these services and appreciate your patience while we resolve the issue.

Further updates will be provided as more information becomes available. If you have any urgent concerns, please reach out to our support team.

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