Outage in Thought Industries
JWT SSO sign-in failures
Minor
August 26, 2026 - Started about 1 hour ago
Official incident page
Official incident page
Incident Report
We are aware that some customers using JWT SSO may be unable to sign in. Affected users receive a sign-in error instead of being logged in.
This only affects JWT SSO, including JWT used for embed page or embed widget sign-in. SAML 2.0 and OpenID Connect are not affected.
The issue occurs when the JWT payload sends the iat (issued-at) claim as a quoted string rather than a number.
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IDENTIFIED
about 1 hour ago - at 08/26/2026 10:01PM
We are aware that some customers using JWT SSO may be unable to sign in. Affected users receive a sign-in error instead of being logged in.
This only affects JWT SSO, including JWT used for embed page or embed widget sign-in. SAML 2.0 and OpenID Connect are not affected.
The issue occurs when the JWT payload sends the iat (issued-at) claim as a quoted string rather than a number.
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